Our Returns & Refunds Policy regarding our Miscanthus Animal Bedding products, unwanted bales, and damaged/faulty bales.

Hassle Free Returns

We understand that occasionally you may need to return an item. Our returns and refund policy allows for a full refund or exchange as long as the following conditions are met:-

The item must be in perfect condition, complete with its original packaging, unopened and undamaged. You notify us within 14 days of receipt that you wish to return the item by emailing info@nanhoron.com and return to us at your cost within 30 days from when you received the item.

Unwanted Bales

If you decide that you do not want an item that you have ordered, please email us at info@nanhoron.com. Place your name, address, postcode and contact phone number plus any order number inside the box with the Bale (please note bales cannot be returned via the post or courier without being inside the cardboard box). Please ensure you pack securely. Return postage is at your own expense.  

Send to Nanhoron Farms Ltd, Nanhoron, Pwllheli, Gwynedd LL53 8DN.

Please ensure that you obtain and retain a proof of posting when you return your
goods. This is to protect you in the event that your goods are lost in transit.

Once we receive the item and it passes inspection we will issue a full refund within 3 working days.  Please be aware this can take longer to appear in your account, depending on your original payment method.

Damaged / Faulty Bales

In the unlikely event that you receive a damaged or faulty bale please email immediately to arrange collection of the goods and send us a photo of the damage / problem.

Email: info@nanhoron.com

We will arrange collection and a replacement or refund to be issued. Please re-package the goods enclosing your name, address and telephone number and write our returns address clearly on the parcel.

Nanhoron Farms Limited, Nanhoron, Pwllheli, Gwynedd LL53 8DN